Terms of service

Last updated: 3 October 2026

1. About us

Mummy's Mail is run by Glasgow Engineering Ltd (company number SC146270), registered in Scotland at 37 Balfron Road, Ralston, Paisley PA1 3HD, United Kingdom. Email us at hello@mummysmail.com.

In these terms, "we" and "us" means Mummy's Mail. "You" means the adult who buys and manages the address. "Your child" means the child the address is for.

2. What the service is

We give your child an email address on hermums.com or hisdads.com, such as isla@hermums.com. Any email sent to that address is automatically forwarded to an email address you choose (your "forwarding address").

• There is no separate inbox and no login for your child. Emails go to your inbox, and you decide what to share.
• The address can only receive email. It can't be used to send email. When you reply to a message, your reply comes from your own email address, and the other person will see it.
• We don't keep copies of forwarded emails. Our email provider keeps basic delivery records for a short time, as explained in our privacy notice.

3. Who can use it

You must be 18 or over and be the child's parent or legal guardian, or have their permission. If you're buying the address as a gift, the parent or guardian must agree, and we'll ask them to confirm their forwarding address.

The address is managed by you, not your child. You're responsible for how it's used and for keeping your forwarding address up to date.

4. Choosing an address

• Addresses are available on a first-come, first-served basis. An address is only reserved once payment is complete.
• Addresses can use letters, numbers and hyphens.
• We may refuse or withdraw an address that is offensive, misleading, impersonates someone, uses someone else's brand or trade mark, or isn't a name for a child.
• You're buying the right to use the address for the term. You don't own the address or the domain it's on.

5. Price, payment and term

The price is shown before you pay and includes any VAT that applies. Some popular names cost more. You pay once, in advance, through our payment provider, Stripe.

Your address is active for 3 or 6 years, whichever you chose, from the date we set it up (the "term"). We'll email you to confirm when it's working.

6. Your right to cancel

You can cancel within 14 days of buying for any reason and get a full refund. Email us at hello@mummysmail.com to cancel. We'll refund you within 14 days, using the same payment method.

After 14 days, we don't give refunds for the remaining part of the term, except as set out in sections 8 and 11 or where the law says we must.

7. Renewal, and what happens when your term ends

Before your term ends, we'll email your forwarding address at least twice, starting 90 days before the end date, with the option to renew.

• Grace period. For 60 days after your term ends, the address keeps forwarding, and you can still renew.
• Closed period. After the grace period, the address stops forwarding and anyone who emails it will get a message saying it doesn't exist. This lasts for at least 24 months. During this time, we won't give the address to anyone else, and you can still ask to renew it if it's available.
• Reissue. After the closed period, the address may be given to another family.

Before your term ends, please update any accounts, schools, clubs or services that use the address. Once an address is given to another family, emails sent to it will reach them. We can't recover or redirect those emails for you.

8. Changing or cancelling after 14 days

You can change your forwarding address at any time by emailing us. You can ask us to close the address early at any time, but you won't get a refund for the unused part of the term, except where section 11 applies.

9. Using the address

The address is for your child's personal email, such as party invitations and messages from family and friends. You must not use it, or let anyone else use it:

• to sign your child up to services they're too young for, such as social media accounts with a minimum age
• for business, marketing or sending bulk email
• for anything illegal, harmful, or that could put a child at risk
• in a way that could damage our service, our email provider or other families' addresses

We don't read or monitor the emails your child's address receives, and we pass everything on to you, including anything our provider flags as spam. Your own email provider decides what reaches your inbox and what goes to your junk folder, so please check there if something seems to be missing. You're responsible for checking the emails that reach your inbox before sharing them with your child.

10. What we promise, and the limits

We'll provide the service with reasonable care and skill, and do our best to keep it running and fix problems quickly.

Email isn't a guaranteed delivery system. Messages can be delayed, blocked by spam filters, sent to the wrong address by the sender, or rejected by your own email provider. Don't rely on your child's address for anything urgent, important or safety-related.

We may pause the service briefly for maintenance or because of problems with our suppliers. We'll try to give notice of planned work.

11. When we can suspend or end the service

We may suspend or close an address if you break these terms in a serious way, if it's being used to harm a child or anyone else, or if the law requires it. Where it's fair to do so, we'll contact you first and give you a chance to put things right.

If we decide to stop running Mummy's Mail altogether, we'll give you at least 90 days' notice by email and refund the unused part of your term, worked out by whole months remaining.

12. Our responsibility for loss

We're responsible for loss you suffer that's a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that isn't foreseeable, for business losses, or for missed or delayed emails caused by things outside our reasonable control.

Nothing in these terms limits our responsibility where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. These terms don't affect your legal rights as a consumer. For information about your rights, contact Citizens Advice Scotland or Citizens Advice.

13. Changes to these terms

We may update these terms, for example to reflect changes in the law or our service. If a change affects you significantly, we'll email you at least 30 days beforehand. If you don't agree to it, you can close your address and we'll refund the unused part of your term.

14. Complaints

If something's gone wrong, email hello@mummysmail.com. We'll reply within 5 working days and try to sort it out.

15. Law and courts

These terms are governed by the law of Scotland. If you live elsewhere in the UK, you can bring a claim in the courts where you live, and you keep the protection of the consumer laws that apply there.